Paul Smith
Delivery Lead, Admiral Group PLC
“I’m supporting Silicon Yorkshire because I believe it is a unique opportunity to accelerate regional growth within Yorkshire through the collaboration of like-minded and forward thinking people and organisations.”
Accountable for Customer Engagement IT delivery that underpins contact centre operations and implementing next generation Cx strategy including CCaaS, AI, NLP, CRM and CxD.
Paul takes a vision and makes it reality through comprehensive strategy development and driving outcomes. He intuitively sees the network of opportunities that thread through an organisation, bringing them together into a holistic and coherent whole. He is an experienced leader who helps others expand their thinking and excels at building strategic partnerships.
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